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Policies & Procedures

Thank you for choosing Beach Realty to assist you with your vacation plans. Every effort has been made to ensure that the descriptions, amenities and rates are accurate.

Here's everything you need to know!

ACCOMMODATIONS

Each home is privately owned and reflects the owners' individual tastes and requirements. We ask that you do not rearrange furniture or remove any items that are part of the home's interior decor. We encourage you to personally inspect the rental home prior to making your reservation. We welcome the opportunity to show you any unoccupied home. Neither Beach Realty nor the Owner shall be responsible for providing any additional furnishings or appliances not presently in the home. Beach Realty is not responsible for errors/omissions. We reserve the right to correct such errors. All rental rates, furnishings, equipment are subject to change without notice. We are unable to make other arrangements, substitutions, or refunds.


CHECK-IN

Check-in begins at 4:00 PM until 5:00 PM at Beach Realty's office located at 131 N. Waccamaw Dr, Garden City, SC 29576. If you arrive prior to 4:00 PM, we request that you spend some time enjoying our beach, restaurants and other attractions until your home becomes available. Our staff will be happy to suggest their "local favorites" to help you pass the time. Please do not go to the home before checking-in at our office, guests are not permitted on property under any circumstance until check-in process is complete. Beach Realty makes every effort to ensure that all properties are clean and ready for occupancy. However, in some instances, especially during peak season, it may be necessary to delay occupancy until the home is ready. Keys will only be released to the individual whose name appears on the reservation. Please authorize an Agent prior to your arrival to release keys to another party member, age 25 or older, if you cannot be present at check-in. Valid state issued or government photo identification is required at check-in. If arriving after 5:00 PM, you must notify our office so arrangements can be made for you. You will still be required to officially check-in and present a valid photo ID the next business day. Important Note: Keys cannot be available for late arrivals unless balance is paid in full.


CHECK-OUT

Check-out is 10:00AM. In the event that your travel plans include a departure time after our 10:00 AM check-out time, we will be happy to store your luggage at our office until such time. Our housekeeping team depends on your timely departure so they may prepare for the next guest's scheduled arrival. Upon check-out, please return all keys to Beach Realty's office. Should you check-out before our office opens, there is a drop box to the right of the building. Departure maid service is included with your stay. Guests will be charged for: 

  • excessive cleaning
  • late departure
  • keys not being returned

Guests are responsible for:

  • stripping beds
  • removing all food from the refrigerator and cabinets
  • loading and starting the dishwasher
  • removing any trash from the premises upon check-out

Nonperishable food items can be dropped off at the office where they will be donated to a local food bank. Please turn off all lights and lock all doors and windows. If rental linens were provided, please count and return them to their original container and place inside entryway.


WEEKLY RESERVATIONS

Reservations can be made as far as one year in advance. Saturday-to-Saturday deviations may be made on a last minute basis or during the off-season, subject to availability.


MONTHLY RESERVATIONS

Off-season monthly reservations extend from October 1, to April 1 (unless interrupted by the Easter holiday season). Call for details on great monthly rates on select homes!


NIGHTLY RESERVATIONS

Nightly reservations are made on a last minute basis and are subject to availability of inventory. Nightly reservations are easier to accommodate in the off-season (3-night minimum required). Minimum night requirements may vary for holidays & special events.


OPTIONAL TRAVEL INSURANCE

You have the option of protecting your vacation investment through the purchase of travel insurance. Although this insurance is optional, it is recommended. It provides protection should you be forced to cancel, interrupt or delay your trip due to evacuation, serious illness or a death of a family member. Vacation Protection Insurance is automatically added to all reservations. Guest must initial the Deposit Request Form to decline the insurance. If not declined with the initial deposit, the Vacation Protection Insurance CANNOT be canceled or refunded at a later time. Travel Insurance is provided through CSA Travel Protection and you will receive information on their program via either email or standard mail.


GROUPS/MAXIMUM NUMBER OF PEOPLE

Each home has a maximum occupancy limit. Occupancy (including small children and visitors) is not to exceed this limit. The only exceptions made are for infants occupying a crib. Rental agreements with our Owners prohibit rentals to schools, fraternities, sororities, church and other non-family groups – chaperoned or un-chaperoned unless all members are 25 years of age or older. We welcome weddings, receptions, social gatherings, etc., however, they must be approved by Beach Realty management at the time the reservation is made. (Restrictions, limits and deposits apply – please call for details). No RV’s/Campers are permitted. Vehicle parking is limited to the number advertised. Motorcycles and/or trailers are prohibited in Inlet Harbour. Absolutely no house parties! Should a group misrepresent itself, or fail to comply, the group, in its entirety will be required to vacate the property immediately without any refund. All weddings/events must have approved addendum through Beach Realty Management.

ACCIDENTAL DAMAGE WAIVER

In lieu of paying a security deposit, all reservations will be charged a $200 Accidental Damage Waiver Fee. This fee will be automatically added to each guest's reservation. This fee is non-refundable and cannot be applied to future rentals. The damage waiver is limited to a maximum coverage of $1,000 per stay. All guests staying in the home (as indicated on the guest list provided prior to check-in) will be covered by this waiver and will not be obligated to pay for accidental loss or damage to the home or its contents. Guest agrees to notify the Rental Agent as to any damages or accidents that occur to the premises, to both real property and personal property during your rental period. Any damage or accident that exceeds $1,000 will be the responsibility of the guest. DAMAGES MUST BE REPORTED PRIOR TO CHECK-OUT IN WRITING IN ORDER FOR THE RENTAL AGENCY TO REPAIR OR REPLACE SAID DAMAGES. OTHERWISE, ALL DAMAGE COSTS WILL BE THE RESPONSIBILITY OF THE GUEST. All of our properties are NON SMOKING. If we find that there has been smoking in the property an air quality fine of up to $500 will be charged to the departing guest plus any other costs that may occur to clean up the smoke damage in the home. The Accidental Damage Waiver does NOT include:

  • Intentional acts, gross negligence or willful conduct
  • Evidence of and/or damage caused by pets (a separate non-refundable pet fee applies)
  • Damage and/or theft by unauthorized individuals or groups
  • Any loss if the guest does not report the damage to Beach Realty staff by the time of vacating the premises
  • Loss of use
  • Excessive cleaning costs (incomplete check-out duties, carpet cleans)
  • Loss or damage to guest's personal property or rental equipment brought onto the premises
  • Normal wear & tear
  • Damage to, or caused by, elevators and/or electric vehicles (golf carts)
  • Any damage caused by a violation of Beach Realty's Policies & Procedures or in an action that violates local, state or federal laws
  • Acts of God

Beach Realty will determine all necessary repairs. Report all damages to Beach Realty immediately. All damages must be reported prior to check-out. Beach Realty and its property owners are not responsible for the damage, loss or theft of personal property, including but not limited to automobiles, motorcycles, recreational vehicles, personal items and cash. Guest assumes all responsibility/liability for damages not reported upon arrival.

HOUSEKEEPING, MAINTENANCE & REPAIRS

Our homes are well maintained and clean, but please understand that these are unique and intricate homes that can occasionally experience unexpected problems, just like your own. Beach Realty is not responsible for delays and/or service interruptions with utilities such as cable, Internet access, phone service, etc. No rate adjustments, property substitutions or relocations, rebates or refunds will be issued for ANY mechanical failures including delays due to receiving parts needed for repairs, delays due to service and/or utility companies, requests made outside operating hours or on holidays, etc.

LINEN RENTAL

Bedspreads, mattress pads and pillows are provided however linens & towels are not. A full bed & bath package is automatically added to your reservation. You must initial on page 1 of this agreement should you choose to decline this package and wish to bring your own.

EQUIPMENT RENTAL

Beach & sporting equipment are also available for rental. Please inquire for a detailed list of items and pricing. Guest assumes all responsibility for damaged, missing, or stolen equipment and assumes all liability while using said equipment.

PETS

Some of our vacation homes welcome pets. There is a $250 non-refundable pet fee (per pet, per reservation). Small breeds only, less than 25 lbs. Two pet maximum. We cannot allow pets in non-pet homes, so please do not bring your pet unless you hold a confirmed reservation in a pet friendly home. Visiting pets are not allowed. Misrepresentation will result in eviction without a refund and/or a $500 fine automatically added to the reservation and charged to the card on file.

POOL SERVICES

All pools are professionally maintained by the homeowner's personal pool service (a third party). Some pools and hot tubs are equipped with a heater which can be utilized for a fee (please contact office for details). Pool heating is ONLY available March 1 - May 31, and September 1 - October 31. Pool heaters only heat when the exterior temperature is above 60-degrees Fahrenheit. If ordered in advance, our technicians will turn on pool heat prior to your arrival. If you or any of your guests turn on pool and/or hot tub heat without payment or ordering through our office, or there is tampering of the thermostat, you will be charged for the weekly heating fee in addition to a $200 service fee.

SPECIAL REMINDERS

Guests are expected to obey all local laws and beach regulations. Fireworks are strictly prohibited on any property. Use public beach accesses only and do not walk on private property. Ordinances are subject to change. Construction and beach re-nourishment projects occur periodically along the Grand Strand. Beach Realty has no control over construction projects and cannot predict construction schedules, so we may not be able to inform you at the time you make your reservation whether or not your rental home is near a construction site. No rate adjustments, property substitutions or relocations, rebates or refunds will be made for any inconvenience due to construction, road repairs, beach re-nourishment projects, etc. Electric vehicles (golf carts) are subject to all laws and ordinances applicable to operations of a motor vehicle on public roads, including that all operators must possess a valid driver's license. Traffic laws and ordinances are enforced by local authorities. Guests shall comply with all applicable laws and ordinances, shall be liable for any damage or injury they or their invitees cause while operating an electric vehicle, and shall hold Beach Realty free and harmless from liability for such damage or injuries. Damage to, or caused by electric vehicles is not covered by the Accidental Damage Waiver.

INCLEMENT WEATHER

The SC coast experiences occasional stormy weather and power outages. There will be no adjustments or refunds due to inclement weather, evacuations, or power outages. To help protect your vacation investment we recommend the purchase of Vacation Protection Insurance.

MESSAGES & MAIL

Not all homes provide phone service. Select local calls are free. Long distance is blocked.

OWNER'S PERSONAL CLOSET/STORAGE AREAS

Each home typically has at least one locked closet/storage area, which is unavailable to guests. These areas are not included with your rental. Tampering with locked closets will be reported to local law enforcement authorities.

PROPERTY FOR SALE

In the event that the vacation home you are renting is on the market for sale, we may find the need to show during your stay. We will make every effort to schedule the showing at a convenient time as not to interrupt your vacation. Thank you in advance for your cooperation.

LEFT ITEMS

Please report lost items within 24 hours of departure. We make every effort to locate lost items. If found, lost items are mailed C.O.D. Beach Realty is not responsible for any personal items left behind. Items not claimed within 30 days are donated to local charities.

LIMITATIONS OF REMEDIES, DAMAGES, AND INDEMNITY

In the event Agent or Owner is unable to deliver property to Guest under this agreement because of fire, eminent domain or Act of Nature, unavailable because of delay in construction or because of lack of water, sewer, services, the property is sold, removed from rental program, or any other reason beyond Agent's control, Guest hereby agrees that Agent, and Owner's sole liability as a result of any of these conditions is the full refund of all considerations previously tendered by Guest pursuant to the terms of this agreement with the exception of fees listed above as non-refundable, and Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to any expenses as a result of travel, cost of re-renting, etc. Guest also agrees in the case of a double booking Guest will be entitled to full refund of all consideration previously tendered by Guest. Alternately, Agent will make all attempts to relocate Guest. The Guest agrees to release and indemnify Owner and his Agent from and against all liability for injury to the person of the Guest or to any member of his household resulting from any cause what so ever, except only such a personal injury caused by the negligent or intentional acts of the Owner or his Agent. Guest agrees to be responsible for any repairs necessary due to their negligence. Guest understands that Agent has the right to refuse service to anyone and will not be responsible for accidents or injury of any kind to guest, or for loss of money, jewelry, or valuables of any kind. In the event Owner or Agent has to resort to legal process to enforce rights under this agreement, Guest shall be responsible for reasonable Attorney fees and costs. Guest agrees this rental agreement is entered into in Horry County, SC and consents to personal jurisdiction and any proper court location therein. This agreement shall not be binding unless and until Agent has received completed forms, with required signatures, request has received approval by Beach Realty management, one-half the gross rent and all checks have cleared the bank. Guest acknowledges that they may not have possession of the property until full rental amount set forth herein has been paid in full. If Guest or any member of his/her party violates any of the conditions of this agreement, Agent may terminate this agreement and enter premises. Upon notice of termination of this agreement, Guest shall vacate the premises immediately without refund.

METHOD OF PAYMENT

Personal checks cannot be accepted within 60 days of your arrival date. A $35 fee will be charged if a check is returned to us by the bank for insufficient funds. Accepted methods of payment: cash, money order, cashier's check, VISA, MasterCard, and Discover. Sorry we do not accept American Express. When paying by credit card, a signed credit card authorization form will need to be provided. If paying by multiple credit cards, at least one must be the same as the name on the rental agreement. International reservations must be paid in U.S. funds by Certified Funds only payable by a U.S. bank. Please make checks payable to:  Beach Realty, 131 N. Waccamaw Dr., Garden City, SC 29576. Reservations must be paid in full 60 days prior to arrival. Cancellations of reservations not holding travel insurance will not receive any refund. Reservations are nontransferrable. Requesting to change or transfer a reservation to another home, date, or person is deemed a cancellation of the current reservation. Guest shall not assign this agreement or sublet the home, in whole or in part. We are unable to make other arrangements, substitutions or refunds for early departures and no show reservations.

DEPOSITS

A deposit of 50% of the total rent, optional travel insurance, non-refundable reservation fee and accidental damage waiver are required within 5 days of making your reservation. NOTE: Declining the optional Vacation Protection Insurance does not change the deposit amount. If your deposit is not received by the due date, your reservation is subject to cancellation without notification. Interest earned on funds deposited with Beach Realty are payable to Beach Realty. No other arrangements, substitutions, rate adjustments, or refunds will be issued once your reservation is confirmed or upon arrival.

TAXES

Tax rates may change without notice. There are separate taxes for each county and/or municipal city. Guest assumes all responsibility for payment of additional taxes in the event tax rates increase prior to scheduled departure date.