We were scheduled to stay at this beach house, but unfortunately, my mother passed away unexpectedly just before our trip. In the midst of dealing with this personal tragedy, we contacted the property owner/management to explain the situation and request either a refund, credit, or even a future stay. Sadly, they showed no empathy or flexibility and refused to offer any accommodation, even with documentation provided.

While I understand that cancellation policies exist for a reason, it was incredibly disheartening to be met with such a lack of compassion during an extremely difficult time. I cannot speak to the quality of the home itself since we never made it there, but I can speak to the quality of the customer service — and it was deeply disappointing. I’m sharing this so others know what to expect in terms of customer service. In times of personal crisis, a little compassion can go a long way. Unfortunately, we didn’t receive that here.

We enjoyed our stay at the beautiful beach house
in a great location. The maintenance and admin
staffs are excellent. The refrigerator could be
updated. Looking forward to return next year.

We loved our experience! The house was very accommodating. Each family member had their own room/space. Access to the beach and heated pool made each day special. It was clean and when we had difficulties with the air conditioner there was an immediate response. I wish I had inquired about how to use the tv earlier. lol It does need a facelift, both in the outside areas such as the deck and back of house and inside: the kitchen floor, furniture and carpeting. I would recommend to a friend and will request this realty again for future use.

House is beautiful, great location, fully stocked kitchen, great maintenance staff. Will rent again.

The house is beautiful and a great location.
The kitchen is fully stocked, and furniture is comfortable. The management staff and mnc staff are excellent. We will rent this house again.

Our family had a great vacation. The property was just as described. This was our second vacation with Beach Realty and both experiences were awesome. I would definitely choose to rent again.

Very nice, house is beautiful, great location.

The house was clean, spacious with a large pool.

House could have been cleaner, but I know that's hard with all the sand. Furniture could use replacing but other than that not a bad stay.

Beautiful morning sunsets, the beach is almost right outside your door. Boardwalk needs some repairs but was safe to cross over. House was great just a few things that needs fix’s. Would rent again..

Staring with check-in to leaving the property, nothing could have gone smoother. The house has so much space and a bathroom in every room! The kitchen left nothing to be desired and the location can't be beat. We spent so much time on the porch enjoying the view that I felt like I lived there.

We had 3 families staying in the house and had ample room. Each bedroom having its own bath was complete genius on the part of the designers! The house was nicely decorated and it seemed as though the bedrooms all had new furniture. As per other reviews, the house needs some TLC, which is understandable for a rental - cracked drywall tape, new shower heads, kitchen and bath updates, paint the banister, new or cleaned carpets, decking repairs, exterior paint and trim repairs - but none of this took away from the beauty of Surfside, the proximity to town and, of course, the beach! The pool was the right size and we had plenty of chairs for the group. Notes: there is no outdoor/enclosed shower but 2 outdoor cool water rinse "stations." If you rent linens, they come in totes - we were not aware and searched everywhere, thinking they would be in the bedrooms as per other rentals in the past. Rent the grill - it's worth having it on hand! There is no privacy on the deck from the neighbors on either side so be prepared to have conversations with them!

We especially enjoyed the view from the deck. The spacious pool deck and larger pool made our stay much more comfortable.

The house was very nice. Great location within walking distance of several restaurants and the pier. Beautiful pool area, spacious living area and kitchen with all necessary dishes/utensils. Beds were all comfortable.

House location is great, it’s nice how there are 3 king bedrooms and every bedroom has a bathroom. House definitely needs some updating. The main thing being the stairs to the beach and down to the pool - loose boards and multiple nails sticking up, water damage on ceiling in the family room. Outdoor furniture needs updating - 2 lounge chairs were ripped. It would be nice if each bedroom had a ceiling fan as well.

Fabulous time

This was our second year at Sanderling & hope to come back next year. Had a few miner things to be fixed, but they were there right away to corect them. Love the location.

The house was Great so much bigger than pictures. Perfect location.

Comfortable beds. Great configuration. Kitchen could have been better equipped. Microwave left hot and cold spots when warming foods. Overall a great house. Very clean. Realty company was super easy to work with.

The Sanderling House was great. Had everything we needed. The pool was cleaned several times the week we were there and was great.Very nicely furnished and the beds were extremely comforable .Nicest house we have stayed in.

The house was clean, comfortable and decorated beautifully. Everything needed in the kitchen was there. The staff was friendly and helpful. Would stay again.

Wonderful location, right on the beach and a short 6-block walk to the pier and a few restaurants. House was well maintained and we loved being right on the ocean! We also rented Sun-S-Up, right across the street to accomodate our group of 24 ladies! Will definitely stay here again!

Loved the house great location. But you charged me $350 for a pool heater that ran for 1 day. I did some research and your competitors charge $200-250 for a week

We had a great week other than a little rain. The pool helped with that though! The house was perfect and had everything we could have needed.

Me and my friends stayed here and we loved the property. The rooms were very comfortable and the property was beautiful.

Very Pleasant

Lovely home was immaculate and beautifully maintained. Nice layout master bedroom suite was very large and comfy.

We will definitely look to book this property again in the future.
It's a bright feel, very homey. The private pool is great to have, and the general layout of the home was ideal.
If I had to recommend changes, it would be unimportant stuff like, better coffee maker, better kitchen trash can. Overall everything house was great.

The kitchen was very dark to cook in, the built-in microwave above the stove was broken, and there was no fan in the kitchen. I believe the cost to heat the pool for perhaps four days should be discounted as compared to heating it for 7 days--in other words it should not be the full price. I, however, would still recommend the property.

The Sanderling is a nice house with a good location. We enjoyed our stay there.

Great, but the ice maker did not work and the pool furniture was damaged.

This was a very nice vacation home. The only issue we had were with the amenities provided. We had several deck chairs broken which we reported on the first day. They quickly came and picked up the broken chairs but they were never replaced. The washer hot/cold are hooked up reversed. The ice maker dispenser did not work. But the house itself was in excellent condition and very nicely furnished.

The house was gorgeous and it was in the perfect location. We had a couple of small issues but the property management company promptly took care of them. My only suggestion would be better landscaping and general maintenance around the pool area.

Management was wonderful to work with. Highly recommend the house. Wonderful beach and location was perfect for 4 adults needing a great vacation. Pool does need a little rehab but was acceptable. Loved the decorating... pleasing atmosphere. A few minor issues were immediately corrected...thanks to the management!!!! Definitely would consider renting unit again.

This was a great vacation and we will stay in the area again.

The house was very adequate for our needs. Parking was a bit slim for 5 couples. It would have been nice to have ceiling fans in bedrooms as we felt the rooms were warm at night. Would definitely stay there again.

Great. Enjoyed the area quite a bit as did my family. Traveled very little that week, partly due to the brutal traffic. But really no need to leave the rental. It was great.

Very nice, carpet needed cleaning but they came right over. Nice floor plan. Homes were very close to each other